Reservation Policies

All reservations must be received in writing email at the following:

Email: reservations@esenciahotel.com

Website: https://www.esenciahotel.com/

Clause: Cancellation and Refund policies.
All cancellations must be processed through our reservations department, email: reservations@esenciahotel.com

• High Season (December 1st to April 30th): with no penalty 14 days prior.
• Low Season (May 1st to November 30th): with no penalty 14 days prior.

“No Shows” and cancellations received under those period dates, will be charged in full.

Clause: Policies for Children
Children from 0 to 14 years old pay $ 10, from the age of 15 they are considered adults.

Clause: Payments
The hotel will charge 100% for bookings through the website

Privacy and Security:
This Hotel will not share with third parties the information entered into its web site during the reservation or payment process. The hotel guarantees the use of a dependable SSL 128bits (security device). This is a protocol of exchange of information that allows assuring the authenticity and security of the transmission of data by Internet. You can verify the use of this device by observing the icon of a lock, used by many financial entities to guarantee the total security.